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Cross Country

Alert

Cross Country requires accurate freight classification and dimensions. Incorrect information may result in rerating and additional charges.

Requirements​

  • Cross Country Account
  • Valid Business Address
  • Business Phone Number
  • Tax ID/EIN
  • Credit Application
  • Insurance Documentation
  • NMFC Classifications

Integration Steps​

Details
Step 1: Create Account
  1. Contact Cross Country sales team
  2. Complete business application
  3. Submit credit application
  4. Provide insurance documentation
  5. Receive account number

Contact Cross Country

Details
Step 2: Get API Access
  1. Request API credentials
  2. Complete API agreement
  3. Receive authentication details
  4. Configure API endpoints
  5. Test API connection
Details
Step 3: Connect to Piyovi
  1. Open Piyovi dashboard
  2. Go to Settings → Carriers → Add New
  3. Choose Cross Country integration
  4. Enter Cross Country credentials
  5. Test the connection

Services​

ServiceDelivery TimeDescriptionCoverage
Standard LTL2-5 business daysRegular freight serviceContinental US
Coast to Coast5-7 business daysCross-country serviceUS Coast to Coast
ExpeditedCustomRush delivery serviceNorth America
Volume LTLCustomHigh-volume shipmentsContinental US

Support & Contact​

Support TypeAvailabilityContact Details
Customer Service24/7 Support1-800-555-2468
Technical SupportBusiness Hourssupport@crosscountry.com
Customer Portal24/7 AccessMyCrossCountry

Common Errors​

Error CodeDescriptionSolution
Auth ErrorInvalid credentialsVerify API key/token
Terminal ErrorInvalid service pointCheck terminal codes
Rate ErrorClassification mismatchVerify freight class

Service Limitations​

CategoryLimitationDetails
Weight Minimum100 lbsPer shipment
Weight Maximum45,000 lbsPer shipment
Length Maximum53 feetSingle piece
Height Maximum102 inchesPer piece
ProhibitedHazardous MaterialsSee restricted items

Features​

Tracking & Monitoring​

FeatureDescription
Shipment TrackingReal-time status updates
POD DocumentationElectronic delivery proof
Transit CalculatorDelivery time estimates

Documentation & Labels​

FeatureDescription
BOL GenerationCreate bills of lading
PRO LabelsShipping label creation
Rate CalculatorReal-time rate quotes