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Empire Freight

Alert

Empire Freight requires accurate freight classification and dimensions. Incorrect information may result in rerating and additional charges.

Requirements​

  • Empire Freight Account
  • Valid Business Address
  • Business Phone Number
  • Tax ID/EIN
  • Credit Application
  • Insurance Documentation
  • NMFC Classifications

Integration Steps​

Details
Step 1: Create Account
  1. Contact Empire Freight sales team
  2. Complete business application
  3. Submit credit application
  4. Provide insurance documentation
  5. Receive account number

Contact Empire Freight

Details
Step 2: Get API Access
  1. Request API credentials
  2. Complete API agreement
  3. Receive authentication details
  4. Configure API endpoints
  5. Test API connection
Details
Step 3: Connect to Piyovi
  1. Open Piyovi dashboard
  2. Go to Settings → Carriers → Add New
  3. Choose Empire Freight integration
  4. Enter Empire Freight credentials
  5. Test the connection

Services​

ServiceDelivery TimeDescriptionCoverage
Standard LTL1-3 business daysRegular freight serviceNortheast US
ExpeditedNext dayRush delivery serviceRegional
Volume LTLCustomHigh-volume shipmentsNortheast US
DedicatedCustomDedicated fleet serviceRegional

Support & Contact​

Support TypeAvailabilityContact Details
Customer ServiceBusiness Hours1-800-555-6789
Technical SupportBusiness Hourssupport@empirefreight.com
Customer Portal24/7 AccessMyEmpire

Common Errors​

Error CodeDescriptionSolution
Auth ErrorInvalid credentialsVerify API key/token
Terminal ErrorInvalid service pointCheck terminal codes
Rate ErrorClassification mismatchVerify freight class

Service Limitations​

CategoryLimitationDetails
Weight Minimum100 lbsPer shipment
Weight Maximum45,000 lbsPer shipment
Length Maximum53 feetSingle piece
Height Maximum102 inchesPer piece
ProhibitedHazardous MaterialsSee restricted items

Features​

Tracking & Monitoring​

FeatureDescription
Shipment TrackingReal-time status updates
POD DocumentationElectronic delivery proof
Transit CalculatorDelivery time estimates

Documentation & Labels​

FeatureDescription
BOL GenerationCreate bills of lading
PRO LabelsShipping label creation
Rate CalculatorReal-time rate quotes