Saia
Alert
Saia requires accurate freight class and dimensions for all shipments. Incorrect information may result in reweigh and reclassification charges.
Requirements
- Saia Account
- Valid Business Address
- Business Phone Number
- Tax ID/EIN
- Credit Application
- Insurance Documentation
- SCAC Code (if applicable)
Integration Steps
Details
Step 1: Create Account
- Contact Saia sales team
- Complete business application
- Submit credit application
- Provide insurance documentation
- Receive account number
Details
Step 2: Get API Access
- Request API credentials
- Complete API agreement
- Receive authentication details
- Configure API endpoints
- Test API connection
Details
Step 3: Connect to Piyovi
- Open Piyovi dashboard
- Go to Settings → Carriers → Add New
- Choose Saia integration
- Enter Saia credentials
- Test the connection
Services
| Service | Delivery Time | Description | Coverage |
|---|---|---|---|
| Standard LTL | 2-5 business days | Regular LTL service | Continental US |
| Guaranteed | Next day/Specific | Time-critical delivery | US & Canada |
| Expedited | 1-2 business days | Fast transit service | Major markets |
| Multi-Regional | Custom schedule | Extended service network | North America |
Support & Contact
| Support Type | Availability | Contact Details |
|---|---|---|
| Customer Service | 24/7 Support | 1-800-765-7242 |
| Technical Support | Business Hours | apisupport@saia.com |
| Customer Portal | 24/7 Access | MySaia |
Common Errors
| Error Code | Description | Solution |
|---|---|---|
| Auth Error | Invalid credentials | Verify API key/token |
| Terminal Error | Invalid service point | Check terminal codes |
| Rate Error | Classification error | Verify freight class |
Service Limitations
| Category | Limitation | Details |
|---|---|---|
| Weight Minimum | 100 lbs | Per shipment |
| Weight Maximum | 30,000 lbs | Per shipment |
| Length Maximum | 50 feet | Single piece |
| Height Maximum | 102 inches | Per piece |
| Prohibited | Hazardous Materials | See restricted items |
Features
Tracking & Monitoring
| Feature | Description |
|---|---|
| Shipment Tracking | Real-time status updates |
| POD Documentation | Electronic delivery proof |
| Transit Calculator | Delivery time estimates |
Documentation & Labels
| Feature | Description |
|---|---|
| BOL Creation | Generate bills of lading |
| PRO Labels | Shipping label generation |
| Pickup Request | Schedule pickups online |