Matson
Alert
Matson requires accurate freight classification and dimensions. Incorrect information may result in rerating and additional charges.
Requirements
- Matson Account
- Valid Business Address
- Business Phone Number
- Tax ID/EIN
- Credit Application
- Insurance Documentation
- NMFC Classifications
Integration Steps
Details
Step 1: Create Account
- Contact Matson sales team
- Complete business application
- Submit credit application
- Provide insurance documentation
- Receive account number
Details
Step 2: Get API Access
- Request API credentials
- Complete API agreement
- Receive authentication details
- Configure API endpoints
- Test API connection
Details
Step 3: Connect to Piyovi
- Open Piyovi dashboard
- Go to Settings → Carriers → Add New
- Choose Matson integration
- Enter Matson credentials
- Test the connection
Services
| Service | Delivery Time | Description | Coverage |
|---|---|---|---|
| Ocean Freight | 5-10 days | Marine transport | Hawaii/Pacific |
| Container | Custom | Container shipping | Pacific routes |
| Expedited | 3-5 days | Priority service | Major ports |
| Intermodal | Custom | Rail/truck service | US mainland |
Support & Contact
| Support Type | Availability | Contact Details |
|---|---|---|
| Customer Service | 24/7 Support | 1-800-462-8766 |
| Technical Support | Business Hours | techsupport@matson.com |
| Customer Portal | 24/7 Access | MyMatson |
Common Errors
| Error Code | Description | Solution |
|---|---|---|
| Auth Error | Invalid credentials | Verify API key/token |
| Terminal Error | Invalid port code | Check port availability |
| Rate Error | Classification mismatch | Verify freight class |
Service Limitations
| Category | Limitation | Details |
|---|---|---|
| Weight Minimum | 100 lbs | Per shipment |
| Weight Maximum | Container limit | Per container |
| Length Maximum | 53 feet | Container size |
| Height Maximum | 102 inches | Per piece |
| Prohibited | Hazardous Materials | See restricted items |
Features
Tracking & Monitoring
| Feature | Description |
|---|---|
| Shipment Tracking | Real-time status updates |
| POD Documentation | Electronic delivery proof |
| Transit Calculator | Delivery time estimates |
Documentation & Labels
| Feature | Description |
|---|---|
| BOL Generation | Create bills of lading |
| Container Labels | Shipping label creation |
| Rate Calculator | Real-time rate quotes |