CH Robinson
Alert
CH Robinson requires accurate shipment details and documentation. As a broker, proper classification and documentation are essential for efficient processing.
Requirements
- CH Robinson Account
- Valid Business Address
- Business Phone Number
- Tax ID/EIN
- Credit Application
- Insurance Documentation
- Carrier/Broker Authority
Integration Steps
Details
Step 1: Create Account
- Contact CH Robinson representative
- Complete business application
- Submit credit application
- Provide insurance documentation
- Receive account credentials
Details
Step 2: Get API Access
- Request API access
- Complete API agreement
- Receive API credentials
- Configure Navisphere integration
- Test API connectivity
Details
Step 3: Connect to Piyovi
- Open Piyovi dashboard
- Go to Settings → Carriers → Add New
- Choose CH Robinson integration
- Enter CH Robinson credentials
- Test the connection
Services
| Service | Delivery Time | Description | Coverage |
|---|---|---|---|
| LTL | 1-5 business days | Less than truckload | North America |
| Truckload | Custom | Full truckload service | Global |
| Intermodal | Custom | Rail/truck combination | North America |
| Global Forwarding | Custom | International shipping | Worldwide |
Support & Contact
| Support Type | Availability | Contact Details |
|---|---|---|
| Customer Service | 24/7 Support | 1-800-323-7587 |
| Technical Support | Business Hours | techsupport@chrobinson.com |
| Customer Portal | 24/7 Access | Navisphere |
Common Errors
| Error Code | Description | Solution |
|---|---|---|
| Auth Error | Invalid credentials | Verify API key/token |
| Quote Error | Missing information | Complete required fields |
| Booking Error | Service unavailable | Check service availability |
Service Limitations
| Category | Limitation | Details |
|---|---|---|
| Weight Minimum | Varies | By service type |
| Weight Maximum | Unlimited | Multiple equipment options |
| Length Maximum | Varies | By equipment type |
| Height Maximum | 102 inches | Standard trailer |
| Prohibited | Hazardous Materials | See restricted items |
Features
Tracking & Monitoring
| Feature | Description |
|---|---|
| Shipment Tracking | Real-time status updates |
| Analytics | Performance reporting |
| Market Insights | Rate and capacity data |
Documentation & Labels
| Feature | Description |
|---|---|
| BOL Generation | Create bills of lading |
| Documentation | Digital document management |
| Customs Forms | International documentation |