Purolator
Alert
Purolator requires accurate package dimensions and customs documentation for international shipments. Incorrect information may result in additional charges or delays.
Requirements
- Purolator Account
- Valid Canadian Business Address
- Business Phone Number
- Business Number (BN)
- Credit Card or Account Billing
- Customs Documentation (for international)
- PIN Number
Integration Steps
Details
Step 1: Create Account
- Visit Purolator business registration
- Complete business profile
- Choose billing method
- Verify business credentials
- Receive account number
Details
Step 2: Get API Access
- Request API credentials
- Complete API agreement
- Receive API key and token
- Configure endpoints
- Test API connection
Details
Step 3: Connect to Piyovi
- Open Piyovi dashboard
- Go to Settings → Carriers → Add New
- Choose Purolator integration
- Enter Purolator credentials
- Test the connection
Services
| Service | Delivery Time | Description | Coverage |
|---|---|---|---|
| Express | Next business day | Premium delivery | Canada-wide |
| Ground | 1-7 business days | Cost-effective shipping | Canada & US |
| Express International | 2-3 business days | Global express service | 180+ countries |
| Freight | Custom | LTL/FTL solutions | North America |
Support & Contact
| Support Type | Availability | Contact Details |
|---|---|---|
| Customer Service | 24/7 Support | 1-888-SHIP-123 |
| Technical Support | Business Hours | apisupport@purolator.com |
| Customer Portal | 24/7 Access | Purolator Portal |
Common Errors
| Error Code | Description | Solution |
|---|---|---|
| Auth Failed | Invalid credentials | Verify API credentials |
| Address Error | Invalid postal code | Check address format |
| Service Error | Service unavailable | Verify service availability |
Service Limitations
| Category | Limitation | Details |
|---|---|---|
| Weight Maximum | 150 lbs | 68 kg |
| Length Maximum | 108 inches | 274 cm |
| Size Maximum | 165 inches | Length + girth |
| Prohibited | Dangerous Goods | See restricted items |
| International | Customs Forms | Required for all international |
Features
Tracking & Monitoring
| Feature | Description |
|---|---|
| Shipment Tracking | Real-time tracking updates |
| Delivery Notifications | Email/SMS alerts |
| Performance Reports | Shipping analytics |
Documentation & Labels
| Feature | Description |
|---|---|
| Label Generation | Create shipping labels |
| Customs Forms | International documentation |
| Manifests | End-of-day manifests |